Tamale, October 18, 2025 – The Northern Electricity Distribution Company (NEDCo) has acknowledged wrongful deductions and charges that have affected some customer accounts, particularly those using smart pre-paid meters across its operational zones.

In a public notice signed by Maxwell K. Kotoka, Manager of Corporate Communications, NEDCo attributed the issue to a technical glitch that has caused strange negative balances in some accounts, preventing affected consumers from loading credit or accessing their purchased electricity units.

The Management of NEDCo has observed with concern recent wrongful charges or deductions to the accounts of some of its cherished consumers… We sincerely apologize for this, the statement read.

The company assured all affected customers that any wrongful deductions made against them would be refunded in full as soon as practicable, adding that technical teams were working tirelessly to resolve the issue and restore normalcy within the shortest time possible.

As part of interim measures, NEDCo has urged affected customers to report to the nearest NEDCo office with their customer name, account number, meter number, and a reliable contact number to facilitate the refund process and provide feedback.

The management appealed to the public to exercise restraint and understanding as it works to rectify the problem, reaffirming its commitment to transparent and fair service delivery.

NEDCo, headquartered at the NORRIP Building in Tamale, assured customers that the company’s communication lines remain open for further inquiries and updates as it addresses the situation.

Report By: Robicon Mornahson