The Northern Electricity Distribution Company Ltd. (NEDCo) has announced a comprehensive revenue mobilization and loss control exercise across all its operational areas, beginning November 24, 2025.

The initiative, according to the company, forms part of its routine mandate to enhance efficiency, reduce losses, and ensure improved service delivery.

A statement issued on November 18, 2025, and signed by the Manager of Corporate Communications, Maxwell K. Kotoka, indicated that the exercise will target all customer categories in arrears, including private and state-owned accounts, except for a limited number of critical institutions.

NEDCo said the operation will focus heavily on addressing illegal and unauthorized power connections, which remain a major contributor to revenue losses.

Special security arrangements will be deployed to ensure a smooth operation and protect field teams from interference. Individuals found engaging in illegal connections or re-connections will face the full rigours of the law.

As part of the exercise, NEDCo’s Head Office and Area Offices will temporarily close to allow full participation of all staff, including top management.

However, customer service centres, zonal offices, and third-party vendors will remain open to attend to reconnections and other customer needs.

The company emphasized that the exercise will not affect ongoing prosecution processes and urged customers with outstanding bills to settle them immediately to avoid disconnection and reconnection penalties.

NEDCo further advised persons involved in illegal connections to desist from such activities to avoid legal consequences.

NEDCo appealed to the public to fully cooperate, stressing that responsible power use and timely payment remain essential to sustaining quality electricity services.

“We can only serve you well when you use power decently and pay for same,” the statement concluded.

Report By: Robicon Mornahson